Privacy Policy
Last updated: 18 August 2026
StatsPrime Ltd (“StatsPrime”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the rights you have over your information.
1. Who We Are
StatsPrime Ltd provides health, fitness, nutrition, lifestyle and coaching services designed to help individuals better understand and improve areas such as their movement, nutrition, recovery, lifestyle and general wellbeing.
Company: StatsPrime Ltd
Website: statsprime.co.uk
Registered address: 3 Fresh Wharf Rd, Barking, IG11 7ZH
Company number: 15395396
Contact: [email protected]
For the purposes of UK data protection law, StatsPrime Ltd is the data controller for personal information covered by this Privacy Policy.
2. Information We May Collect
Depending on how you interact with us, we may collect:
Personal and Contact Information
This may include:
Name
Email address
Telephone number
Age or date of birth
Contact preferences
Information submitted when booking a consultation or contacting us
Health, Fitness and Lifestyle Information
If you complete our Health Status Assessment, become a client or otherwise choose to provide this information, we may collect information relating to:
Health and medical history
Current health concerns
Weight and body composition
Nutrition and eating habits
Physical activity and training
Movement, mobility, pain or injury history
Sleep and recovery
Stress and lifestyle
Medications and supplements
Blood test or other health information you voluntarily provide
Health and fitness goals
Some of this information may constitute special category health data under UK data protection law.
We only collect health information that is reasonably relevant to the services, assessment or support we provide.
Assessment and Consultation Information
When you complete an assessment or speak with us, we may record:
Your assessment answers
Goals and concerns
Notes relating to consultations
Recommendations or potential next steps
Your suitability for particular StatsPrime services
Payment and Transaction Information
If you purchase a service, we may process information relating to your purchase, including payment status, transaction information and billing information.
Payment card details may be processed directly by our payment provider rather than stored by StatsPrime.
Website and Technical Information
When you use our website, we may collect information such as:
IP address
Browser and device information
Website usage information
Pages visited
Referral source
Cookies and similar technologies
Where required, non-essential cookies and tracking technologies will only be used after obtaining the appropriate consent.
3. How We Collect Your Information
We may collect information when you:
Visit our website
Complete a Health Status Assessment
Submit an enquiry
Book a Health Clarity Call or consultation
Become a StatsPrime client
Complete onboarding forms or questionnaires
Communicate with us by email, telephone, messaging platforms or social media
Participate in coaching, assessments or programmes
Purchase a product or service
Voluntarily provide health information, photographs, progress information or testimonials
We may also receive limited information from service providers that help us operate our business, where permitted by law.
4. How We Use Your Information
We may use your information to:
Provide and administer our services
Review your Health Status Assessment
Understand your goals, circumstances and potential barriers
Prepare for consultations or coaching sessions
Personalise coaching, training, nutrition or lifestyle recommendations
Assess whether a StatsPrime service may be appropriate for you
Communicate with you about appointments or services
Process payments and administer your account
Monitor client progress
Improve our services and customer experience
Maintain appropriate business and financial records
Protect our business, website and users
Comply with legal and regulatory obligations
We may also send marketing communications where we have an appropriate lawful basis to do so. You can unsubscribe from marketing communications at any time.
5. Health Information and Explicit Consent
Health information receives additional protection under UK data protection law.
Where explicit consent is the appropriate condition for processing your health information, we will ask you to expressly agree to us processing relevant health information for specified purposes, such as reviewing your Health Status Assessment or providing personalised coaching services.
You may withdraw consent where we rely upon consent, although this does not affect processing that was lawful before consent was withdrawn.
If information is necessary for us to safely or effectively provide a service, withdrawing permission for us to use that information may mean we are unable to continue providing some or all of that service.
6. Our Lawful Bases
Depending on the circumstances, we may process personal information because:
It is necessary to perform a contract with you or take steps at your request before entering into a contract;
You have given us consent;
We have a legitimate business interest in operating and improving StatsPrime, provided those interests do not override your rights; or
We need to comply with a legal obligation.
Where we process special category information such as health data, we will also identify an appropriate condition under UK data protection law, which may include your explicit consent.
7. Sharing Your Information
We do not sell your personal or health information.
We may share information where reasonably necessary with trusted service providers that help us operate StatsPrime, such as providers of:
Website and hosting services
Assessment and form software
Appointment scheduling
Coaching and client-management software
Email and communications
Cloud storage
Payment processing
Accounting or professional services
Analytics and website functionality
We may also disclose information where required by law, to protect our legal rights, or where necessary to protect someone's vital interests.
Where third parties process personal information on our behalf, we take appropriate steps to ensure that information is handled securely and lawfully.
8. International Data Transfers
Some technology providers we use may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps required by applicable data protection law to protect that information.
9. How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, regulatory or contractual requirements.
Our specific retention periods may vary depending on the type of information and our relationship with you.
We periodically review information we hold and securely delete or anonymise information when it is no longer reasonably required.
10. Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
However, no internet-based system can be guaranteed to be completely secure.
11. Testimonials, Progress Photos and Case Studies
We will not publicly use identifiable client testimonials, photographs, progress images or case studies for promotional purposes without obtaining appropriate permission.
Where permission is provided, we will use the material within the scope agreed with you.
You may contact us if you have questions about previously authorised promotional material.
12. Cookies
Our website may use cookies and similar technologies necessary for the website to operate and, where permitted, to understand website usage and improve our services.
Where consent is legally required for non-essential cookies, we will request it before those cookies are used.
13. Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights including the right to:
Ask for access to personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your information in certain circumstances
Ask us to restrict how we use your information
Object to certain uses of your information
Request transfer of certain information
Withdraw consent where processing is based on consent
To exercise your rights, contact:
We may need to verify your identity before fulfilling a request.
You also have the right to complain to the UK Information Commissioner's Office (ICO) if you are concerned about how we have handled your personal information.
14. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of independent third parties, and you should review their privacy information separately.
15. Children
StatsPrime's website, assessments and coaching services are intended for adults unless we expressly state otherwise.
Please do not submit information about a child through our Health Status Assessment unless specifically requested and an appropriate lawful basis exists
.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, technology or legal obligations.
The latest version will be published on our website with the date it was last updated.
17. Contact Us
If you have questions about this Privacy Policy or how StatsPrime handles your information, contact:
Contact: [email protected]
Terms of Service
Last updated: 18 August 2026
These Terms of Service (“Terms”) govern your use of the StatsPrime website and any services purchased or received from StatsPrime Ltd.
Please read these Terms carefully before using our services.
1. About StatsPrime
StatsPrime Ltd provides health, fitness, nutrition, movement, lifestyle and coaching services.
Company: StatsPrime Ltd
Website: statsprime.co.uk
Registered address: 3 Fresh Wharf Rd, Barking, IG11 7ZH
Company number: 15395396
Contact: [email protected]
2. Our Services
StatsPrime services may include:
Health and lifestyle assessments
Health Clarity Calls and consultations
Fitness and movement coaching
Nutrition coaching and education
Lifestyle, sleep, stress and recovery support
Online coaching
Group coaching programmes
Educational resources
Personalised programmes
Progress monitoring
Blood testing or third-party testing services where expressly included in a programme
Referrals or recommendations to appropriately qualified healthcare professionals where necessary
The exact services included will depend on the programme, package or service you purchase.
3. Health Status Assessment
Our Health Status Assessment is intended to help us understand relevant aspects of your current health, lifestyle, nutrition, movement and goals and identify potentially appropriate next steps.
The assessment is not a medical diagnosis and completing it does not create a doctor-patient relationship.
Assessment results and any related information should not be treated as a substitute for diagnosis, treatment or advice from your GP or another appropriately qualified healthcare professional.
Where information indicates that medical assessment may be appropriate, we may recommend that you speak with an appropriate healthcare professional before proceeding.
4. Health and Medical Disclaimer
StatsPrime provides health, fitness, nutrition and lifestyle coaching and education within the scope of the services we offer.
Unless expressly stated otherwise in relation to a particular service, StatsPrime does not provide emergency medical care and does not replace your GP or other regulated healthcare professionals.
You should seek appropriate medical advice regarding medical conditions, symptoms, medications, diagnoses or treatment.
Never delay seeking medical attention because of information provided through our website, programmes or coaching.
If you believe you are experiencing a medical emergency, contact the appropriate emergency service.
5. Your Responsibilities
You agree to:
Provide accurate and relevant information about your health and circumstances;
Tell us about relevant injuries, medical conditions, medications or changes that could affect your participation;
Follow reasonable safety instructions;
Ask questions when you do not understand a recommendation;
Stop an activity and seek appropriate advice if you experience concerning symptoms;
Attend scheduled appointments or provide reasonable notice where you cannot attend; and
Take responsibility for decisions you make regarding your health and participation.
You should only undertake exercise or lifestyle changes that are appropriate for your circumstances.
6. Results
We will provide the services described in your chosen programme with reasonable care and skill.
However, health, fitness and weight-loss outcomes vary considerably between individuals.
Results may depend on factors including your starting position, health, adherence, nutrition, activity, sleep, stress, lifestyle and circumstances.
Examples, testimonials and client results shown on our website demonstrate individual experiences and do not guarantee that you will achieve the same or similar results.
Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded under UK consumer law.
7. Programmes and Coaching
If you purchase a StatsPrime programme, the specific:
Programme duration
Coaching access
Calls
Assessments
Training
Resources
Testing
Price
Payment schedule
Cancellation arrangements
Any applicable guarantee
will be explained to you before purchase or contained in the applicable programme terms/order information.
Where programme-specific terms conflict with these general Terms, the programme-specific terms will apply to that programme to the extent of the conflict.
8. Payments
Where a service requires payment, you agree to pay the price and according to the payment schedule presented to you before purchase.
If you select an instalment plan, you remain responsible for payments due under that plan subject to your statutory rights and any applicable cancellation or refund terms.
We may suspend access to paid services where an overdue payment remains outstanding, subject to applicable law.
9. Cancellation and Refunds
Your cancellation and refund rights depend on the service purchased and applicable UK consumer law.
Any programme-specific refund policy or guarantee will be presented with the relevant offer or agreement.
Nothing in our policies is intended to remove or restrict statutory consumer rights that cannot legally be excluded.
Where you purchase services online or at a distance, statutory cancellation rights may apply.
If you expressly request that a service begins during an applicable cancellation period, different rules may apply to services already supplied.
10. Appointments and Missed Sessions
Please provide at least [INSERT – e.g. 24 HOURS] notice if you need to reschedule or cancel an appointment.
Where insufficient notice is provided, a session may be treated as used or a reasonable rescheduling/cancellation charge may apply if this was disclosed to you when purchasing the relevant service.
We understand that emergencies occur and may exercise reasonable discretion where appropriate.
11. Guarantees
Certain StatsPrime programmes may occasionally include a specific satisfaction, completion, performance or money-back guarantee.
A guarantee applies only where expressly offered and is subject to the eligibility requirements and conditions stated for that particular offer.
The existence of a guarantee for one programme does not mean that the same guarantee applies to another programme.
Nothing in a StatsPrime guarantee affects your statutory rights.
12. Third-Party Services
We may use or recommend third-party services such as:
Testing providers
Laboratories
Fitness or nutrition applications
Payment processors
Scheduling systems
Coaching platforms
Healthcare professionals
Supplement or product providers
Unless expressly stated otherwise, these providers operate independently and may have their own terms and privacy policies.
StatsPrime is not responsible for the acts, omissions or availability of independent third-party providers except where the law provides otherwise.
13. Intellectual Property
Unless otherwise stated, content provided by StatsPrime—including:
Videos
Programmes
Training plans
Guides
Worksheets
Assessments
Frameworks
Educational materials
Graphics
Written content
Prime Metabolic Synthesis™ materials
belongs to StatsPrime Ltd or is used under appropriate permission.
Materials supplied to you are for your personal, non-commercial use unless we expressly agree otherwise.
You must not reproduce, resell, publish, distribute or commercially exploit StatsPrime materials without prior written permission.
14. Website Use
You agree not to:
Use our website unlawfully;
Attempt to gain unauthorised access to our systems;
Interfere with website operation or security;
Copy or commercially exploit protected website content without permission; or
Use our services in a fraudulent or abusive manner.
15. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under applicable consumer law.
Subject to those rights, StatsPrime is not responsible for losses that were not reasonably foreseeable when the relevant contract was formed or losses arising from circumstances outside our reasonable control.
Nothing in these Terms is intended to exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.
16. Privacy
Personal information is handled in accordance with our Privacy Policy.
Health-related information may receive additional protection under data protection law.
Please review our Privacy Policy before submitting personal information through our website or Health Status Assessment.
17. Changes to These Terms
We may update these Terms periodically.
Changes will be published on our website and will apply from the date stated in the updated Terms, subject to any existing contractual rights.
Material changes affecting an existing paid service will be handled in accordance with the applicable contract and law.
18. Governing Law
These Terms are governed by the laws of England and Wales.
If you are a consumer, you may also have rights to bring proceedings in the courts applicable to the part of the United Kingdom in which you live.
19. Contact
Questions regarding these Terms can be sent to:
Contact: [email protected]
